Configuring your Website Emails

The website will try to send out various emails. For example, your customers will receive an order receipt when they place an order. Or they might need to send you an email through the website contact form. 

In order to prevent your site emails from being flagged as spam, and possibly even being rejected by email services, we have a couple of strategies in place. 

Option 1  (Easiest way)

1. Make sure the website email address is set to "info@artsite.studio"  

   (Configuration > System > Basic Site Settings)

2. Then set your store email to be your own business or personal email address.  

   (Commerce > Configuration > Store  --> click to edit your store email)

The strategy here is that the website will send all emails FROM the info@artsite.studio system address, which is a verified address and shouldn't cause any spam headaches.  

But we add a special "Reply-To" header, so if a customer attempts to reply to an email, the reply will be sending to your store email.  This method is set up already for you, you just need to set the store email, and don't ever change the site email. 

(Trouble playing this video? Please go directly to this video if you are unable to load it here)

Option 2

If you want to have the store sending emails from your business or personal email address, you will need to connect that address through the SMTP module configuration. 

Step 1:  Change the site email to be your own email address  

Configuration > System > Basic Site Settings

Step 2:

Configure SMTP at Configuration > System > SMTP Authentication Support

NOTE: The current settings are set to use the info@arsite.studio email address, so you should make a note of the settings before you change them, in case your changes don't work, and you need to change them back. 

You will need to change these settings to be able to connect to your own email address, so that the website can send FROM your email. This is similar to setting up email in Outlook, or GMail, Thunderbird, or any other email client. 

Once you have these settings working, you can then send out a test message and see if you are getting it.  

We have found that common email providers like GMail and others have tightened up security so much that even if you enter your SMTP login information here correctly, it will not verify because they require 2-factor authorization, or they have simply disallowed 3rd-party websites from connecting to send mail.  This is why we recommend option 1, but if you are able to connect successfully, this should work fine. 

Setting up the Website Contact Form

View the video above to learn how to configure your website contact form correctly.